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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mike Pearson

March 22, 2024

5  out of  5 rating by Mike Pearson
"Laura gives excellent customer service. Simply the best!!!!!"
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Melissa Brito

March 22, 2024

5  out of  5 rating by Melissa Brito
"Great customer service thank you Laura"
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Margarita Camacho

March 21, 2024

5  out of  5 rating by Margarita Camacho
"Highly qualified staff.....every time I need a policy copy they respond to my request immediately."
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Juan Maldonado

March 20, 2024

4  out of  5 rating by Juan Maldonado
"Good"
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Elsa Pimentel

February 8, 2024

5  out of  5 rating by Elsa Pimentel
"I received from Laura, a State Farm agent, the best service ever. She helped me to find the solution for my case as it was her own case. Great service Laura!"
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Mary Barron

January 16, 2024

5  out of  5 rating by Mary Barron
"I have had positive experiences with State Farm Insurance company. The staff demonstrates great professional skills."
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margarita mercado

December 21, 2023

5  out of  5 rating by margarita mercado
"Laura was very helpful my experience there was very relaxing. He informed me and answered every question I needed to know. If you had 100 stars review, that’s what I would give Laura I felt very comfortable. I would recommend this State Farm office in Waukegan, to my friends and family."
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Porcha Wynn

December 20, 2023

5  out of  5 rating by Porcha Wynn
"Just wanted to leave a review for Laura who quickly answered my call and efficiently handled my insurance policy change! Speaking to her was very delightful! Laura has excellent customer service!"
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Jose Enrique Zambrano

November 29, 2023

5  out of  5 rating by Jose Enrique Zambrano
"Laura, was awesome very polite she was quick and knowledgeable solve my solution...thank you very much"
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Minnie P

November 27, 2023

5  out of  5 rating by Minnie P
"Laura was an excellent representative of statefarm. She have explained everything.-"
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Andrea Parhamtxkk

November 13, 2023

1  out of  5 rating by Andrea Parhamtxkk
"There is one agent here name rochelle she is rude as hell I literally can’t even stand to hear her voice 🤮"
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Abel Arroyo

October 24, 2023

5  out of  5 rating by Abel Arroyo
"Roshely is an outstanding agent,she's always available when needed. Her service is top of the line,I'll definitely recommend State Farm because of her great service. 5 thumbs up!"
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Giovanni Colon

October 17, 2023

5  out of  5 rating by Giovanni Colon
"I am writing to express my sincere appreciation and gratitude for the outstanding service I have received from your state farm agency, particularly from Roshley. First and foremost, I would like to emphasize that it is quite rare for me to take the time out of my busy schedule to compose a review, regardless of whether it is positive or negative. However, in the case of Roshley, I firmly believe she deserves recognition for her exceptional customer-oriented approach. Roshley's commitment to going above and beyond for her clients is truly commendable. Whenever I have approached her with any inquiries or requests, she has consistently provided me with prompt and thorough assistance. Her responsiveness is a testament to her dedication and professionalism, qualities that are paramount in this industry. Furthermore, Roshley's extensive knowledge in the field of insurance is truly impressive. She effortlessly explains intricate details and provides valuable advice tailored to my specific needs. Unlike some professionals who prioritize their personal gain, Roshley's approach is genuine and focused on providing the best possible coverage rather than solely aiming for financial gain. It is because of Roshley's exceptional qualities and commendable service that I highly recommend your agency to others. Her proficiency in customer care, keen attention to detail, and unparalleled dedication are assets that make her an invaluable member of your team. Once again, I would like to express my sincere gratitude to Roshley for her outstanding service. Please extend my thanks to her for continuously striving to provide the highest level of customer satisfaction."
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Julie Ramirez

September 27, 2023

1  out of  5 rating by Julie Ramirez
"The level of professionalism is not where it used to be. I get hung up by Roshely and get the run around. I’ve been a costumer for many years now and might have to start looking for a new agent or insurance all together."
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Paras

September 26, 2023

5  out of  5 rating by Paras
"Been with their agency for years and I intend to for many more, thanks to the great service I receive from them. Roshely is very knowledgeable and a pleasure to work with. In these days of 1-800 numbers and virtual help, it is refreshing to find someone as good as them."
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Rodney Lawson

September 25, 2023

5  out of  5 rating by Rodney Lawson
"The service was great!! Ellie provided top notch customer service that was commendable!"
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Elizabeth Guiramos

August 8, 2023

5  out of  5 rating by Elizabeth Guiramos
"Very friendly."
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Marvin Rosales

July 12, 2023

4  out of  5 rating by Marvin Rosales
"Muy buen servicio!"
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Gabriela Del Mar Sánchez

May 17, 2023

5  out of  5 rating by Gabriela Del Mar Sánchez
"Roshely made my experience buying insurance the best. Thanks to her communication, I was able to obtain the insurance according to what I needed. She is very patient and he explains everything perfectly. I highly recommend them!"
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Ari Vazquez

May 15, 2023

5  out of  5 rating by Ari Vazquez
"I just had the best experience with Ellie! With her dedication and communication I was able to get Homeowners insurance, she was very accommodating, patient, knowledgeable and very professional. I’m very happy for all the help I got and the kindness of Ellie. Thank you! I highly recommend them for all your Insurance needs!"
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Evelia Diaz

March 30, 2023

1  out of  5 rating by Evelia Diaz
"Me atendió una señorita en español que no tiene ni idea de cómo vender era grosera y no me gusto para nada Como me hablo. Aprendan a ser amables con el cliente"
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Beto Ramirez

March 29, 2023

5  out of  5 rating by Beto Ramirez
"good service 100% recommended 👍🏻"
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david jimenez

March 28, 2023

5  out of  5 rating by david jimenez
"Gracias por el buen servicio, estoy contento con el servicio de la señora Ellie. Gracias"
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Silvia Gomez

March 22, 2023

5  out of  5 rating by Silvia Gomez
"My recent experience with this State Farm branch was super smooth. I had a young lady, Emely, take care of my auto insurance payment. She was very helpful, friendly, and sweet. I am happy to have found a branch where the staff is friendly and knowledgeable. I highly recommend them for your insurance needs."
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Maria Lourdes Rios

March 21, 2023

5  out of  5 rating by Maria Lourdes Rios
"Just finished speaking Ellie and got a quote for my new car and new house. She was very thorough when explaining my policy, patient, helpful. She was amazing!!"